It is the policy of CEU Plus to provide the customer with a refund if the course failed to function properly due to a technical difficulty found to be caused by a function of CEU Plus. Refunds will not be given in the case of a customer computer difficulty or issue. (Please read viewing requirements  for more information). If you have any concerns or questions about a refund, please contact us. We want to make sure you are completely satisfied with our courses and our service. We are committed to resolving any dispute you may have quickly and efficiently. If there's anything we can do to put your mind at ease and win your business, please let us know.